The TrustRails Transfer Guarantee
We stand behind every transfer with a 100% refund guarantee for any erroneous transfers that can't be reversed.
Why We Offer This Guarantee
Your investment in TrustRails isn't just about technology—it's about trust. When you choose us, you're helping us build a system that protects every participant's retirement future. We care deeply about this mission, and our guarantee reflects that commitment.
Every dollar you invest helps us strengthen our platform, enhance security measures, and ensure that no participant ever loses their hard-earned retirement savings due to a system error.
What's Covered
- •System errors resulting in misdirected funds
- •Processing errors that can't be reversed
- •Technical failures causing transfer losses
- •Integration issues leading to fund misplacement
What's Not Covered
- •User input errors (wrong account numbers)
- •Fraudulent activity by bad actors
- •Market losses or investment performance
- •Delays due to custodian processing times
Additional Fraud Insurance Protection
Beyond our transfer guarantee, TrustRails maintains comprehensive fraud insurance coverage to protect against:
Our insurance policy is underwritten by leading cyber insurance providers and covers up to $10M per incident.
Simple Claims Process
Report Issue
Contact our support team within 30 days of the transfer error
Review & Validate
Our team investigates and validates the claim within 48 hours
Receive Refund
100% refund processed within 5 business days of approval
Your Trust Fuels Our Mission
Every custodian that partners with TrustRails isn't just a client—you're an investor in a future where retirement transfers are instant, secure, and error-free. Your trust in us drives our commitment to protect every single participant.