Effective Date: 5/26/2025
Last Updated: 5/26/2025
These Terms and Conditions ("Terms") govern your use of the Trust-Rails platform ("Platform") operated by Digital Ventures Conglomerate LLC ("Company," "we," "us," or "our"), an Illinois limited liability company located at 1704 Frediani Court, Mount Prospect, IL 60056.
By accessing or using Trust-Rails, you ("User," "you," or "your") agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Platform.
Trust-Rails is a blockchain-based orchestration platform that facilitates communication between qualified retirement account custodians for 401(k), IRA, and 403(b) rollover requests. We are a technology service provider that coordinates the rollover process between existing custodians in our verified network.
IMPORTANT: Trust-Rails does not:
To use Trust-Rails, you must:
All users must complete our Know Your Customer (KYC) verification process, which includes:
We reserve the right to request additional verification information at any time and to suspend or terminate accounts that fail to meet verification requirements.
Trust-Rails maintains a network of verified custodians who have completed our Know Your Business (KYB) verification process. All network custodians must:
Each custodian in our network operates independently. Trust-Rails does not control, supervise, or direct custodian operations. Users are responsible for evaluating custodians and making their own decisions regarding rollover destinations.
Trust-Rails utilizes the Ethereum blockchain to create immutable records of rollover requests and communications. This provides transparency and audit trails for all transactions.
Platform functionality depends on the Ethereum network. We are not responsible for:
Only non-sensitive, encrypted transaction metadata is recorded on the blockchain. Personal financial information and account details are never stored on-chain.
Trust-Rails provides:
Trust-Rails does not provide:
You are responsible for:
You acknowledge that:
Trust-Rails services are provided to users at no charge. We do not charge users for platform access or rollover facilitation.
We receive compensation from custodians in our network for successful rollover facilitations. This compensation model allows us to provide free services to users.
You remain responsible for any fees charged by:
THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TRUST-RAILS IS NOT A REGISTERED INVESTMENT ADVISOR, BROKER-DEALER, OR FINANCIAL ADVISOR. WE PROVIDE NO INVESTMENT, FINANCIAL, OR TAX ADVICE.
You acknowledge that retirement account rollovers involve risks including:
Blockchain and internet-based services involve inherent risks including:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGITAL VENTURES CONGLOMERATE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE PLATFORM.
OUR TOTAL LIABILITY SHALL NOT EXCEED $100 OR THE AMOUNT OF FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.
You agree to indemnify and hold harmless Digital Ventures Conglomerate LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, incorporated by reference into these Terms.
We implement industry-standard security measures to protect your information, including:
We may share your information with:
You are responsible for ensuring your use of Trust-Rails complies with all applicable federal, state, and local laws and regulations, including but not limited to ERISA, IRS regulations, and state insurance laws.
You remain responsible for all tax reporting and compliance obligations related to your retirement accounts and any rollover transactions.
We reserve the right to modify our services to comply with changing regulatory requirements.
You may terminate your account at any time by contacting customer support. Termination does not affect any pending rollover requests.
We may suspend or terminate your account immediately if:
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of the Platform after changes constitute acceptance of modified Terms.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration under the American Arbitration Association Commercial Arbitration Rules.
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Digital Ventures Conglomerate LLC.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
You may not assign your rights under these Terms. We may assign our rights and obligations without restriction.
For questions about these Terms, contact us at:
Digital Ventures Conglomerate LLC
1704 Frediani Court
Mount Prospect, IL 60056
Email: admin@dvcllc.io
Phone: 312-401-0078